Shipping policy
Shipping Policy
Last updated: September 2, 2026
WHERE WE SHIP
Think Heal ships to the contiguous United States (the lower 48 states) only. We cannot currently deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, U.S. military addresses (APO/FPO/DPO — AA, AE, AP), or P.O. boxes. We do not ship internationally.
SHIPPING COST
Shipping is free on every order within the contiguous United States. There are no handling fees, no surcharges, no credit card or processing fees, and no charges added at checkout. The price shown on the product page plus any applicable sales tax is the total you pay.
ORDER PROCESSING (HANDLING TIME)
Orders are processed within 5–7 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Our products ship directly from our manufacturing partners rather than from a domestic warehouse, which is why processing takes longer than a stocked retail item. We would rather state this accurately upfront than surprise you after you order.
DELIVERY ESTIMATES
Red light therapy panels, mats and belts: 5–7 business days processing, then 10–15 business days in transit — 15–22 business days total from the date you order.
Air compression recovery systems: 5–7 business days processing, then approximately 1–2 weeks in transit — roughly 2–3 weeks total from the date you order.
These are estimates, not guarantees. Carrier delays, weather, and holiday volume can extend them.
CARRIERS AND TRACKING
Orders ship with national carriers — typically UPS, FedEx or USPS. The carrier handling your order is named in your shipping confirmation email along with your tracking number. Tracking usually becomes active within 24–48 hours of the email being sent; if it shows no movement at first, that is normal while the parcel is scanned into the carrier network.
IF YOUR ORDER IS LATE, MISSING OR DAMAGED
Running late: If your tracking has not updated for 7 consecutive business days, or your order has passed the delivery window above, email support@thinkheal.net with your order number. We will open a trace with the carrier and keep you updated until it is resolved.
Marked delivered but not received: Check with neighbours and your building, then contact us within 7 days of the delivery scan. We will file a carrier claim on your behalf and arrange a replacement or refund.
Arrived damaged: Contact us within 48 hours of delivery with photos of the item, the packaging and the shipping label. We will arrange a replacement or a full refund at no cost to you — damaged items are never subject to return shipping or restocking fees.
CHANGES AND CANCELLATIONS
Need to correct an address or cancel? Email us as soon as possible. We can change or cancel any order that has not yet been dispatched, at no charge. Once an order has shipped it cannot be cancelled, but it can be returned under our Return & Refund Policy.
QUESTIONS
Email support@thinkheal.net or call 708-268-0257, Monday–Friday, 9am–5pm Central. A real person replies, typically within 1–2 business days.
Think Heal LLC
301 Englewood Avenue, Bellwood, IL 60104, United States
Email: support@thinkheal.net · Phone: 708-268-0257
Support hours: Monday–Friday, 9am–5pm Central
Shipping Policy
Last updated: September 2, 2026
WHERE WE SHIP
Think Heal ships to the contiguous United States (the lower 48 states) only. We cannot currently deliver to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, U.S. military addresses (APO/FPO/DPO — AA, AE, AP), or P.O. boxes. We do not ship internationally.
SHIPPING COST
Shipping is free on every order within the contiguous United States. There are no handling fees, no surcharges, no credit card or processing fees, and no charges added at checkout. The price shown on the product page plus any applicable sales tax is the total you pay.
ORDER PROCESSING (HANDLING TIME)
Orders are processed within 5–7 business days of being placed. Business days are Monday through Friday, excluding U.S. federal holidays. Our products ship directly from our manufacturing partners rather than from a domestic warehouse, which is why processing takes longer than a stocked retail item. We would rather state this accurately upfront than surprise you after you order.
DELIVERY ESTIMATES
Red light therapy panels, mats and belts: 5–7 business days processing, then 10–15 business days in transit — 15–22 business days total from the date you order.
Air compression recovery systems: 5–7 business days processing, then approximately 1–2 weeks in transit — roughly 2–3 weeks total from the date you order.
These are estimates, not guarantees. Carrier delays, weather, and holiday volume can extend them.
CARRIERS AND TRACKING
Orders ship with national carriers — typically UPS, FedEx or USPS. The carrier handling your order is named in your shipping confirmation email along with your tracking number. Tracking usually becomes active within 24–48 hours of the email being sent; if it shows no movement at first, that is normal while the parcel is scanned into the carrier network.
IF YOUR ORDER IS LATE, MISSING OR DAMAGED
Running late: If your tracking has not updated for 7 consecutive business days, or your order has passed the delivery window above, email support@thinkheal.net with your order number. We will open a trace with the carrier and keep you updated until it is resolved.
Marked delivered but not received: Check with neighbours and your building, then contact us within 7 days of the delivery scan. We will file a carrier claim on your behalf and arrange a replacement or refund.
Arrived damaged: Contact us within 48 hours of delivery with photos of the item, the packaging and the shipping label. We will arrange a replacement or a full refund at no cost to you — damaged items are never subject to return shipping or restocking fees.
CHANGES AND CANCELLATIONS
Need to correct an address or cancel? Email us as soon as possible. We can change or cancel any order that has not yet been dispatched, at no charge. Once an order has shipped it cannot be cancelled, but it can be returned under our Return & Refund Policy.
QUESTIONS
Email support@thinkheal.net or call 708-268-0257, Monday–Friday, 9am–5pm Central. A real person replies, typically within 1–2 business days.
Think Heal LLC
301 Englewood Avenue, Bellwood, IL 60104, United States
Email: support@thinkheal.net · Phone: 708-268-0257
Support hours: Monday–Friday, 9am–5pm Central