Refund policy

Return & Refund Policy — Think Heal

30-Day Returns. We accept returns within 30 days of delivery. To be eligible, items must be unused, in original packaging, and in resalable condition. To start a return, contact support@thinkheal.net with your order number — we'll provide the return address and instructions. Please do not ship a return without contacting us first.

Return Shipping & Restocking. Customers are responsible for return shipping costs. Returns are subject to a 15% restocking fee, deducted from the refund. We recommend using a tracked shipping service, as we cannot issue refunds for returns lost in transit.

Refunds. Once your return is received and inspected, we'll notify you and issue your refund to the original payment method within 5 business days. Depending on your bank, the refund may take an additional 3–10 business days to appear.

Damaged or Defective Items. If your order arrives damaged or defective, contact us within 48 hours of delivery with photos of the item, the packaging, and the shipping label. We'll arrange a replacement or resolution at no cost to you — damaged and defective items are never subject to return shipping or restocking fees.

Warranty. Warranty coverage varies by product — details are listed on each product page, or contact support@thinkheal.net

Non-Returnable. Items returned used, damaged by misuse, or outside the 30-day window cannot be accepted. Orders cannot be cancelled once dispatched.

Questions: support@thinkheal.net | 708-268-0257