Warranty
Warranty Policy
Every product sold by Think Heal is covered by its manufacturer's warranty against defects in materials and workmanship. The specific coverage term for each product is listed on its product page.
What's covered
Manufacturer warranties cover functional defects — for example, LED or heating-panel failure, controller malfunction, or power issues — under normal home use as described in the product manual.
What's not covered
Damage from misuse, unauthorized modification, commercial use (unless the product is rated for it), or normal cosmetic wear is not covered.
How to make a claim
- Email support@thinkheal.net with your order number and a short description of the issue.
- Include photos or a short video of the problem if possible — this speeds things up considerably.
- We coordinate the claim with the manufacturer on your behalf and keep you updated until it's resolved. You never have to chase an overseas support line yourself.
Shipping damage is handled separately and faster: if your order arrives damaged, note it with the carrier where possible and contact us within 48 hours of delivery.